In case of returning the products and refunds to a customer who has previously paid for one of the payment cards, partially or in full, and regardless of the reason for the return, Quantholreg doo is obliged to make a refund exclusively through VISA, MasterCard and Maestro payment methods, which means that the institution will, at the request of the seller, make a refund to the cardholder's account.
The procedure for resolving complaints is carried out on the basis of the provisions of the Law on Consumer Protection (“Official Gazette of the RS” No. 62/2014) and the provisions of the Law on Trade (“Official Gazette of the RS” No. 53/10, 10/2013).
You are entitled to a replacement of defective products if the product clearly shows that the defect was not caused by improper use, but that there was an error in production, packaging or transport. The deadline for responding to the complaint is 8 days from the receipt of the complaint. The deadline for resolution is 15 days from receipt of the complaint.
In this case, the return of product is made at our expense and the registration is in three simple steps:
1. Send your request to our operator at: firstname.lastname@example.org
Make sure you provide the following information:
-Name and surname
-the number of invoices or cash invoices that came with the products
-A letter describing the reason for the complaint
2. Pack the items intended for return properly to prevent damage to transport.
3. After the damaged product arrives at our premises and the claim is verified, the correct item will be delivered to your address.
If the item is no longer available, a refund will be made. Replacement of the damaged item is at the seller's expense and is done through the appropriate courier service.